Northwest Resource Associates (NWRA) was created as a 501(c)3 non-profit corporation in the State of Washington in 1980. We deploy carefully selected, well-organized teams of professionals to respond quickly and effectively to emerging needs in the human services arena.
NWRA has an established record of almost 40 years of incomparable service in the Pacific Northwest states (Alaska, Idaho, Oregon, and Washington), as well as nationally. Our Headquarters Office is in Seattle, Washington. We also have offices in Anchorage, Fairbanks, and Wasilla, Alaska, and in Portland, Oregon.
Our work is supported by grants and contracts from federal, state and local government agencies; non-profit human services agencies; universities and research institutions; foundations; and corporations.
Our Board of Directors has established the Northwest Resource Associates Mission:
To provide a resource of knowledge and expertise to strengthen the work of organizations and programs that promote and enhance the welfare, health and safety of children, individuals, families and communities.
In addition, the Board of Directors has stated Northwest Resource Associates' Strategic Intent:
We will demonstrate our spirit of friendly client service by providing helpful and responsive assistance in a caring and considerate manner.
Honesty — We will be fair and honest in our relations with clients, striving to achieve the highest level of integrity and trustworthiness.
Respect — We will be respectful, courteous, and understanding of our clients' needs and will always treat them as we would want to be treated.
Dedication — We will hold ourselves accountable to ensure that services are provided to the best of our ability in a responsible, dependable, and timely manner.
Professionalism — We will strive to demonstrate competency, knowledge, and efficiency in our jobs that exceeds the expectations of our clients, both internal and external.
Discretion — We will, at all times, respect the confidential nature of our communications with clients and will disclose their information only to those authorized to receive it.
Positive Attitude — Our commitment to superior service encompasses all of the ways we interact with clients: in-person, telephone, email, and written communication.
If a client has a complaint, we want to hear about it. We take seriously every allegation of misconduct, poor practice, denial of service, or violation of a client's rights by our personnel. If a client has a complaint that cannot be resolved informally with the staff member involved, or with local office management, there is a grievance procedure which the client may access. The grievance procedure is a formal way to ensure that the complaint is considered at higher levels.